| We are a small business, many companies have tried to sell us e-commerce
business
packages, shopping trolleys secure systems etc. We have considered
these but the costs
are currently excessive for our turnover. Once we have your credit card
details there is no
further need to send them with future orders. Orders are then simply
placed by the normal
e-mail, telephone or FAX channels.
We prefer MasterCard or Visa; we are now able to take American Express.
If you send Credit Card Details by E-mail we suggest that you send
credit card details in two
e-mails, the first with the first two groups of numbers and the second
some hours later with
the remaining numbers and expiry date.
You may also fax us on +44 (0) 1207 544 455, or telephone on +44 (0)
1207 544 455
Your card security in our parcels
It is our policy to black out the last four numbers and the expiry date
on you’re your credit card
receipt, it seems that this is a high risk situation and it seems to us
a sensible precaution.
DELIVERY
Postage Charges
For all overseas postage we use Airmail Small Packet. We use Jiffy
type bags as we have found
these "bounce" better when thrown about by the postal services. We have
had less damage than
occurred when we used solid boxes. They are also as cheap and are
lighter than boxes, which
reduces your postage charges. A single resin kit to USA is seldom more
than 2 pounds P&P,
metal kits are a little more.
Insurance
For many countries we do not suggest insurance as we have had only
one lost parcel and that
was to a UK customer. Parcels can be insured if a customer so desires in
which case we use
International Registered Mail where this service is available, currently
this service costs 3.15
pounds (subject to change). International Registered is not available to
some countries
including USA and in those cases insurance becomes very expensive. It is
our policy based
on experience and common sense to post parcels as economically as we
can. With overseas
parcels where International Registered is not available for orders of
four or more kits we send
parcels of 2-3 to minimize the loss if a parcel should go astray. This
seems a sensible
precaution and adds a minimal extra to postage. Our invoices request
that you acknowledge
safe receipt, this is really for our piece of mind so if it involves
postage charges to you please
do not feel that this is "compulsory"
CUSTOMER CARE
Lists and Other information
We do not charge for sending lists and advice sheets however there
are over 5000 different
models available and to send every list is very expensive. Please help
us keep our postage
and printing costs down by giving us an idea of your interests and the
period you are interested
in. If we can include lists in parcels it reduces our costs, your parcel
is charged only for the kit
weight, we pay the extra for the lists.
Problems
We will always attempt to replace damaged or faulty parts from any
kit. Please however be
aware that most of these kits are produced in very small quantities. An
average production
figure is 250 so they may become deleted fairly quickly. We suggest that
on receipt of your
parcel you take a few minutes to check that all the parts are present
and undamaged. If your
kit sits on the shelf for several years as many of mine have it is
probable that we will not to
replace damaged or missing parts.
We Welcome any feedback from customers as this helps us provide a better
service to you.
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